In some scenarios it is possible that your camera enumerates at a lower link speed with your Ethernet interface card (for example, 100Mbps instead of 1000Mbps) due to lower speed setting on your Ethernet interface card. This can cap your frame rate at a much lower speed than the stated maximum frame rate of the camera.
Check your network interface card’s properties in Windows Device Manager -> Network adapter -> Your Ethernet controller.
Under the Advanced tab, check that the Link Speed / Speed & Duplex property is set to Auto or Auto Negotiation.
Your interface card should be able to negotiate up to the maximum speed connection. Alternatively you can manually set it to the maximum link speed (for example 1.0 Gbps Full Duplex for 1 GigE cards).
Power cycle your camera and double check the “Device Link Speed” shown in Arena View to check your connection speed.
If you are still experiencing problems, please ensure your cables are securely connected and at least Cat 5e for 1Gbps connections. In addition, test your camera with a different Ethernet cable to rule out any defective cable use.